Three Service Packages 

Because every organization's requirements are different, we offer a choice of service
packages to give you the flexibility you need.

Gold Comprehensive 24/7 Maintenance Package.

Preventative Maintenance for Desktop includes:

Patch management
Antivirus/antispyware
Temp file deletion
Disk defragmentation
Asset/inventory reporting
Preventative Maintenance for Server includes:

24/7 monitoring
Patch management
Antivirus/antispyware
Preventative maintenance for Exchange/Active Directory
SOPs for correction before escalation
PSA integration (such as Autotask or Connectwise)
Limited administration

Platinum Comprehensive 24/7 Maintenance Package
Preventative Maintenance for Desktop includes everything in Gold package.
Preventative Maintenance for Server includes: Everything in Gold package
remote troubleshoot and fix (alert and resolution)
move/add/change users or groups 

** Every package includes: Maintenance Services • patching, spyware, antivirus and preventative tasks, Monitoring, alerting and escalation • 24/7 or after business hours,Up/down alerting in network devices